POSITION DESCRIPTION
The Westdale, Hamilton’s charitable community theatre, needs a customer-focussed, tech-savvy
problem solver to fill the role of Operations Manager. The ideal candidate remains calm under pressure while juggling tasks from a variety of stakeholders. With experience planning and running in-person and virtual events, the Operations Manager recognizes they control the community’s experience at The Westdale and seek to build The Westdale’s reputation and brand. Reporting directly to the Executive Director, the Operations Manager is the management member of The Westdale team responsible for day-to-day operations of the facility. This includes facility operations and maintenance, all rental business, and leadership and oversight of WCG and external personnel to
ensure smooth operations.
KEY RESPONSIBILITIES
Management
• Manage daily theatre operations
• Respond to problems and challenges that arise during daily operations
• Oversees the daily activity of the ticketing and POS systems and ensures the ticketing and POS systems run smoothly by troubleshooting and fixing problems therein.
• Responsible for the development, negotiation, and management of all rental contracts
• Acts as the Executive Director’s ‘second-in-command’, assuming temporary responsibility of operations during Executive Director’s absence
• Prepares Operations Reports for WCG Board meetings
Fiscal
• Manages concession purchases, sales, and inventory, and modifies offerings as needed/market
dictates
• In collaboration with the Executive Director, manages and develops operational and capital budgets
and forecasts to support strategic needs and operational requirements
• Creates, oversees and implements budgets for operations, facility maintenance, capital purchases and technical productions
• Prepare estimates of time and resources required for events, then report after on revenues and costs
• Develops and prepares reporting on operations finances to show progress towards annual targets
Supervisory
• Supervises staff, including employee selection, scheduling, development, coaching, and discipline, with the assistance of the Executive Director as needed
• Develops and maintains policy and procedure manuals related to all health and safety, technical and
production matters related to The Westdale.
• Manages the recruiting, screening, training, and scheduling of volunteers for operations Facility
• Manages all aspects of facility operations, including capital upgrades and purchases, renovation,
maintenance and repairs, custodial scheduling, and building security
• Negotiates with external service providers and suppliers as required
• Creates, writes, and implements building safety plans, including occupational, fire, facility, and public safety
• Responds to emergency calls (out of and inside work hours) relating to building maintenance and
security
External
• Acts as the first point of contact for external parties, then collaborate with Executive Director and
other parties to plan and run events
• Develops, cultivates, and maintains effective relationships with stakeholders, including the
community, artists, rental clients, and staff
• Ensures compliance with all regulations, other relevant legislation, and internal controls
• Ensures COVID-19 Protocols and public health guidelines are always followed
EXPERIENCE AND SKILLS
Excellent organization skills and attention to detail
Ability to prioritize effectively and meet competing deadlines
Excellent written and verbal communication skills with an ability to effectively communicate with
individuals at all levels
Proven capacity to multi-task and handle a high volume of work
Customer Service in a leadership role
Fluent in MS Office Suite – Word, Excel, Powerpoint, and Outlook
Basic financial reporting, preferably using Quickbooks
Smart Serve certified
SCHEDULE
Evenings and weekends will be required as needed
VACCINATION POLICY
An offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.
COMPENSATION
Salary of $50,000-$60,000 depending on experience
15 vacation days
HOW TO APPLY
The Westdale is committed to reflecting our community and country’s diversity. As an equal opportunity
employer, we welcome and encourage submissions from individuals with proper credentials of all
genders, cultures, ethnicities, gender identities, sexual orientations, and abilities.
Please email your resume and cover letter detailing how you can contribute to this dynamic not-for-
profit arts organization to [email protected] by August 2, 2022. Please quote the role title in the
subject line when applying by email.
